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Tag Archives: Value

ITIL v4 (SVS) – Opportunity, demand & value

Opportunity Demand and Value – ITIL4

Key inputs and outputs of the service value system (SVS) are opportunity, demand and value. Everything in the SVS begins with opportunity and demand which trigger activities to produce the creation of value. Not all opportunity or demand entering the system are automatically accepted. In many cases there might be a ...

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ITIL v4 – Outcomes, costs, risks, utility & warranty

Utility warrenty outcomes costs risks – ITIL4

A service provider should always evaluate their services to create an outcome which meets the needs of their service consumer – There is no point building a service that isn’t fit for use or doesn’t meet the consumers performance expectations. The service provider must also evaluate if the desired outcome ...

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