Introducing the ITIL v4 Foundation framework, there are some parts that make perfect sense, others that might be a little bit ambiguous if it’s the first time you’re seeing some of these concepts. If this is your first time learning ITIL v4, it is recommended that you remove your ego ...

Every organization is directed by a governing body, i.e. a person or group of people who are accountable at the highest level for the performance and compliance of the organization. All sizes and types of organization perform governance activities; the governing body may be a board of directors or executive ...

Continual improvement is something which everyone should keep in mind at all times, from strategic to operational. In short – everyone should always be thinking about how services/processes/activities can be improved at all levels of the business. Continual improvement should be supported at all levels: Using the continual improvement model ...