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Integration’s between different business IT systems

Salesforce Open CTI Lightning with Twilio Tutorial

Salesforce Open CTI Lightning with Twilio

If you’re reading this then you’ve probably already read the Lightning Open CTI post on the Salesforce developer blog and wondering how the heck get outbound calling working with Twilio and the Salesforce Open CTI call center. Disclaimer: I’m not a Salesforce Lightning dev, and would love for someone to ...

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Contact form 7 to Zapier Webhook (JSON POST)

CF7FormSubmissiontoZapierJSONWebhook

In this tutorial we will go through how to create a JSON POST request to a webhook endpoint using php CURL, in this particular case we will use a Zapier Webhook endpoint but you can use any other webhook endpoint (CRM, business systems, etc). Zapier has made it easier for ...

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Make Zendesk tickets look like real emails

make-zendesk-tickets-look-like-real-emails

In this short article we’re going to go through how to make Zendesk tickets look like real emails. This is by no means a fix, but a work around until Zendesk can implement HTML formatted comments without all the other jargon such as white spacing, company name, agent name and date/time. ...

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Contact form data inside Salesforce

Contact form data inside salesforce

Continuing on from the first part of how to get your form submission data into a Salesforce custom object we will further explore how you can use this contact form data inside Salesforce to better help your organisation make informed business decisions based on the data. Implementation time: 2 hours Count of form ...

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Lead scoring inside Salesforce using SalesWings

Lead scoring inside salesforce using saleswings

In recent times we have been testing and are now a paying customer of a new predictive lead scoring web app called SalesWings which brings lead scoring inside Salesforce. On the contrary to most lead scoring solutions on the market, SalesWings offers a reasonably priced alternative approach to lead scoring which doesn’t ...

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Track YouTube video views in Woopra using GTM

Track YouTube video views in Woopra using GTM

In today’s Woopra tutorial we’re going to look at how to track YouTube video views in Woopra using GTM. In order to gain a better understanding of how effective our videos are, we’re going to want to fire an event each time your embedded YouTube video is Played, Paused and Reached ...

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