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ITILv4 – Portfolio management
ITILv4 – Organizational change management
ITILv4 – Measurement and reporting
ITILv4 – Knowledge management
ITILv4 – Information security management
ITILv4 – Continual improvement
ITILv4 – Architecture management
ITIL v4 (SVS) – Guiding principles
On the outer shell of the service value system (SVS) are the guiding principles and continual improvement. In order to support successful actions and good decisions, both of these components should be constantly considered at all levels. Guiding principles 1. Focus on value Everything that an organization does should map directly ...
Read More »ITIL v4 (SVS) – Opportunity, demand & value
Key inputs and outputs of the service value system (SVS) are opportunity, demand and value. Everything in the SVS begins with opportunity and demand which trigger activities to produce the creation of value. Not all opportunity or demand entering the system are automatically accepted. In many cases there might be a ...
Read More »ITIL v4 – Service Value System (SVS)
The Service Value System (SVS) is the machine which turns opportunity and demand into value for the organization, customers and it’s stakeholders. The service value system includes the following components, all interconnected, working together to achieve a desired output, creating value (think of all the gears in a watch all interconnected ...
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