ITIL4

On the outer shell of the service value system (SVS) are the guiding principles and continual improvement. In order to support successful actions and good decisions, both of these components should be constantly considered at all levels. Guiding principles 1. Focus on value Everything that an organization does should map directly ...

Key inputs and outputs of the service value system (SVS) are opportunity, demand and value. Everything in the SVS begins with opportunity and demand which trigger activities to produce the creation of value. Not all opportunity or demand entering the system are automatically accepted. In many cases there might be a ...

The Service Value System (SVS) is the machine which turns opportunity and demand into value for the organization, customers and it’s stakeholders. The service value system includes the following components, all interconnected, working together to achieve a desired output, creating value (think of all the gears in a watch all interconnected ...

A service provider should always evaluate their services to create an outcome which meets the needs of their service consumer – There is no point building a service that isn’t fit for use or doesn’t meet the consumers performance expectations. The service provider must also evaluate if the desired outcome ...

No longer are business relationships mono-directional (the service consumer distant from the service provider) – To create value, an organization must do more than simply provide a service. It must also cooperate with the consumers in service relationships. Typically both the service provider and service consumer will consume a number of services ...

Stop thinking about products (goods, resources, actions) as something which are stand-alone offerings by an organization. Products should be seen as a configuration of a organizations resources which are designed to offer value to a consumer. Now start thinking every organization is a service organization. Everything we do in business ...

New to ITIL v4 is the Service Value Chain (SVC), which is at the center of the Service Value System (SVS). It outlines 6 key activities used to respond to demand and facilitate value realization through the creation of products and services. Simply put, it is a bunch of processes ...