Stop thinking about products (goods, resources, actions) as something which are stand-alone offerings by an organization. Products should be seen as a configuration of a organizations resources which are designed to offer value to a consumer. Now start thinking every organization is a service organization. Everything we do in business ...

New to ITIL v4 is the Service Value Chain (SVC), which is at the center of the Service Value System (SVS). It outlines 6 key activities used to respond to demand and facilitate value realization through the creation of products and services. Simply put, it is a bunch of processes ...

If you’re like me, you are an admin looking at how you can use the Gmail API to update signatures of gsuite users, using server side authorization to save all the fuss of OAuth prompts. The goal is to simply have your server talk to and be able to update ...