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Contents1 Understanding of ITIL approach2 Real world example [real estate company]3 ITIL v4 – Foundation full guide3.1 2.0 – Key concepts of service management3.2 3.0 The four dimensions of service management3.3 4.0 The ITIL Service Value System (SVS)3.4 5.0 ITIL management practices3.5 5.1 – ITIL General management practices3.6 5.2 – ...

Contents1 Evaluate2 Direct3 Monitor4 Governance in the service value system (SVS) Every organization is directed by a governing body, i.e. a person or group of people who are accountable at the highest level for the performance and compliance of the organization. All sizes and types of organization perform governance activities; ...

Contents1 1. What is the vision?2 2. Where are we now?3 3. Where do we want to be?4 4. How do we get there?5 5. Take action6 6. Did we get there?7 7. How do we keep the momentum going? 8 Continual improvement & the guiding principles Continual improvement is something ...